FAQ & Site Info
You can call me at 1-800-637-4583 or email me at firstname.lastname@example.org
Per WI & IL law we are required to collect sales tax on items shipped to Illinois and Wisconsin. We are located in Wisconsin and do antique shows in Illinois so we are required by both states to collect sales tax. There is no sales tax on orders shipped to other US states.
We offer a 14 day return policy. Refunds are issued within 3-5 days of receipt. Please contact us and we will work with you to resolve any issues.
Yes. Any additional import duties, customs fees, shipping/handling charges or taxes are not included in the item price or shipping cost. These charges are the customer's responsibility. Please check with your country's customs office, postal office or local FedEx office to determine what these additional costs will be prior to purchasing.
If you received a wrong product please contact us and we will promptly work with you on resolving the issue.
Custom made pieces are made from an original piece in your pattern that are not otherwise available or difficult to find on the market, especially in discontinued patterns. Hollow handle items are made from an original handle in your pattern with a new stainless implement. Then the piece is hand-finished by a highly skilled silversmith in the USA. All custom orders are made-to-order and usually ship within 5-7 business days. Now that many sterling patterns have been discontinued, custom pieces have become a staple in the sterling silver industry and are widely offered by mainstream sterling flatware dealers. The hollow handle is sterling and a genuine handle in your pattern, even though it is not usually stamped. Hollow handle items were usually not stamped due to their hollow construction. All of our hollow handle pieces are thoroughly inspected and tested prior to shipping and are guaranteed sterling.